THE DEN POLICY + PROCEDURE
COMMUNICATION: Please allow all coaches 24hrs to respond to your initial inquiry. If a coach has not responded to you within 24hrs you may text them again to check in.
CANCELLATION PROCEDURE:
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Notification: To initiate a cancellation, members must submit a written notice to The Den at least [30] days before the intended cancellation date. This can be done via email to thedensomatics@gmail.com or through a written letter delivered to 308 W Fillmore Street STE 103, Colorado Springs, CO, 80904.
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Final Payment: Any outstanding dues must be settled before the cancellation can be processed. If your cancellation request is within the [30]-day notice period, one final payment may be charged.
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Early Cancellation Fee: For members on a contract, an early cancellation fee of 50% of the remaining contract cost agreement will apply if the membership is terminated before the end of the contract period.
No-Show Cancellations
Members who do not visit the gym for [2] consecutive months without a formal cancellation request will still be subjected to regular membership fees. To avoid unnecessary charges, please adhere to the cancellation process outlined above.
Medical or Relocation Cancellations
Exceptions to our cancellation policy are considered on a case-by-case basis for medical reasons or relocation. Appropriate documentation (e.g., doctor’s note, proof of relocation) will be required.
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Medical Cancellations: If you are unable to continue at The Den due to medical reasons, please provide a doctor’s note, and we will waive the early cancellation fee.
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Relocation Cancellations: If you relocate more than [20miles] from The Den, provide proof of relocation to have the early cancellation fee waived.
Refunds
The Den does not offer refunds for membership cancellations except under exceptional circumstances, which will be considered on a case-by-case basis.
Policy Changes
The Den reserves the right to modify this cancellation policy. All members will be notified of any changes [30] days prior to their implementation.
Contact Information
For any inquiries or assistance regarding the cancellation process, please contact us at:
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Email: thedensomatics@gmail.com
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Phone: 9704458985
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Address: 308 W Fillmore St STE 103, Colorado Springs, CO, 80904
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We thank you for your support at The Den and hope to assist you in your fitness journey as effectively as possible.
MAT GUIDELINES
- Respect the space and the art (Ask questions, come with an open mind and express your curiosity if you think we are coachin' some bull shit)
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- If you bleed or draw blood on these mats, you bow on and off them (We are not fighters, we are warriors. We will respect the container that helps mold our abilities)
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- NO SHOES ON THE MAT (There are few greater signs of disrespect in the modern martial arts world)
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- Take no shit, do no harm (What we learn on these mats is for the empowerment and protection of self and those we love. We will not seek violence, however we will be prepared to receive it at all times necessary)
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- Ego is welcome, just don't be a dick (You can't be a good athlete without a little ego. Nourish that part of yourself, just don't let it run the show)
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- Seriously, don’t be a dick (This community is not for everyone and the leadership reserves the right to make decisions that are best for the team)
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- Spinal Submissions, Submissions below waist and neck cranks are catch and release (DO NOT CAUSE PERMANENT DAMAGE TO YOUR FRIENDS)
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- For stand up sparring ~ WATCH YOUR POWER (Hit as hard as you want to be hit AND use your words if someone hits you too hard. Not everyone knows how to control their power yet)
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- We spar, we don’t fight ~ Yellowstone rules (We don't fight in this gym. We do not attempt to hurt one another. If you need that intensity, you get to train with coach and coach only)
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- Take care of your Uke (Your Uke is the human allowing you to work your craft and practice techniques. This is your training partner. You will show them the same respect you'd expect to see yourself or your closest friend receive)
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- Love each other (Breathe together before sparring with a new Uke. Take time to slow down before you share violence with one another)
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- No judgement (Not everyone here is training to compete and not everyone here is just a hobbyist. Wether you are entering your first 'fight camp' or showing up to your first fundamentals class, give space and grace to others in The Den and meet them where they are at in their training
CLASS AGREEMENTS
Respect the coaches time: Be on time or a FEW minutes early to class. Do not show up and disrupt class if you arrive early. If you arrive late, ask permission to join the class and understand you may be told no. Classes will start on time and end promptly. Feel free to converse with members after class but please respect the next one starting and get off the mats!
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Communication: When in doubt, ask questions. Become curious rather than making
assumptions. Seek clarity and give others the benefit of the doubt. We all come from varied
backgrounds and cultural norms, what is valued and expected in some places can be
considered offensive in another. If you must assume, assume positive intent.
Confidentiality: Everything shared in our experience is confidential and stays within the
community. We can all drop into more vulnerable spaces if we know we can trust this.
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Sharing, co-creating and cooperation: Everyone is invited to share or not to share as sometimes we are in personal, deep spaces that require privacy. Receiving an invitation to share or confirming that a person has the capacity to hold space for you creates a container that holds respect, curiosity, support and confidentiality.
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Listening: Practice active listening. Refrain from giving advice or attempting to fix a situation
unless requested by the sharer.
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Ownership and Accountability: Speak in the first person, ‘I’ statements. In this way, we take
ownership of our feelings and opinions and this makes us more powerful. Be accountable and held accountable by taking care of your personal needs first before others.
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Lean into your unknown: What lights you up? The rewards are endless when we access the
magical realms, when we are powerful in uncertainty the world opens up to us. Supporting
others as they lean, offers rewards to the community.
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Power with...we are empowered together: The power gifted to us by the earth and the cosmos is something we share and will each find unique ways to express it. We believe we are most powerful when the others around us are also empowered. No one individual holds power over
another.
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Challenge: Those that challenge us are our greatest teachers. We value the beings and
experiences that gift us with challenging feelings. Take pause to evaluate what this brings up
for you internally, before directing it outwardly.
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Language: Be aware of the people around you and read the room. Refrain from using offensive language that is used to alienate or discriminate against a religion, creed, race, sexual orientation, and lifestyle.
Gym Liability Waiver
By signing up for any memberships associated with The Den, I acknowledge and agree to the following terms:
1. I recognize that physical exercise, including but not limited to the use of gym equipment and participation in fitness classes, carries inherent risks of injury. I voluntarily assume all risks associated with my participation.
2. I understand that it is my responsibility to consult with a physician before beginning any fitness program to ensure I am physically fit and able to participate.
3. I agree to release and discharge Liberato, LLC, its owners, trainers, employees, and agents from any and all claims or causes of action arising from my participation in gym activities, including but not limited to personal injury, property damage, or wrongful death, except in cases of gross negligence or willful misconduct.
4. I understand that I am responsible for my personal belongings and that the gym is not liable for any loss or theft.
5. I agree to follow all gym rules, policies, and instructions provided by trainers or staff and acknowledge that failure to do so may result in termination of my gym membership or access.
6. I confirm that I am 18 years of age or older, or I have obtained the consent of a parent or legal guardian if I am under 18.
By completing a membership inquiry form and having an active membership with The Den, I confirm that I have read, understood, and agree to this waiver and release of liability. I acknowledge that this agreement is binding and enforceable.
If you have any questions or concerns about our policies, procedure, or agreements please email us directly.
Thank you!